“Every late request we ever investigated failed in the gap between two teams.”
Jonah Achterberg, co-founder
Jonah Achterberg and Ada Quint met running operations at a logistics scale-up. Between them they had rebuilt the same request process in four different tools — and watched it fail the same way each time: at the hand-off.
Kilter began as an internal tool that did one thing well: make sure every piece of work had an owner and a clock. When other teams asked to borrow it, it became a company.
Today Kilter is used by operations, finance, service and revenue teams to run the recurring work that keeps a business moving. We are a team of fifty-eight across three offices, and we still review our own processes in Kilter every week.
Fig. — The Amsterdam studio on a Monday operations review. Stock photography for demonstration.
Five rules
we try to keep.
01
Coordination, not replacement
Software should route, remind and record. Judgement belongs to people.
02
Every workflow explains itself
If the system can’t say why it did something, it shouldn’t do it.
03
Measure from the work
Reporting that has to be compiled by hand is reporting nobody trusts.
04
Calm by default
Digests over pings. Interrupt people only when it matters.
05
Earn the next process
Teams should add a workflow because the last one helped, not because they were told to.
A short history
of a long problem.
Company
Founded in Amsterdam
Jonah and Ada ship the first workflow for a freight forwarder in Rotterdam.
Product
The Kilter Line takes shape
A seed round, the first hundred teams and the five-station model that still runs every workflow.
Company
London, analytics and capacity
A second office opens, and cycle-time analytics and capacity planning launch.
Security
Enterprise-ready
SOC 2 Type II, SSO and SCIM provisioning arrive with the Enterprise plan.
Company
New York and thirty integrations
A third office opens and the integrations directory passes thirty tools.
Now
Kilter 4.0
A rebuilt workflow builder with conditional branches and SLA timers.
Three offices,
one way of working.
Amsterdam
HQ
Canal district · CET (UTC+1)
Product, engineering and design — where Kilter started in 2021.
34 people
London
Office
Shoreditch · GMT (UTC+0)
Customer success and go-to-market for the UK and Ireland.
15 people
New York
Office
Flatiron · ET (UTC−5)
Sales, partnerships and support for the Americas.
9 people
Offices, headcounts and company facts are fictional demonstration content; photography is stock.
