Guide
25 min read
The Operations Design Playbook
A step-by-step method for mapping, simplifying and instrumenting any recurring process.
Template
5 min read
Hand-off checklist
A one-page checklist for designing hand-offs between teams that never drop work.
Report
18 min read
State of Operational Friction 2026
An illustrative report format for publishing research about how operations teams spend their time.
Template
4 min read
Weekly operations review agenda
A thirty-minute agenda and one-page pre-read for a weekly operations review.
Session notes
12 min read
Running approvals at scale
Notes from a working session on approval design for teams with hundreds of approvers.
Template
6 min read
SLA design worksheet
Set realistic service levels per stage, with the margins and escalations to back them up.
