Fig. 1 — The operations overview every team lead opens first. Sample data.
Six modules.
One model underneath.
Each module is useful on its own. Together they mean a hand-off in one place is capacity in another and cycle time in the report — without anyone re-typing it.
Workflow automation
Turn recurring requests into routed, timed workflows with approvals and escalation.
Learn more
Project management
Timelines, boards and dependencies connected to the work behind them.
Learn more
Business analytics
Cycle time, throughput, SLA health and cost — measured from real work.
Learn more
Team collaboration
Comments, hand-offs and approvals that live next to the work itself.
Learn more
Resource management
Capacity, skills and allocation, eight weeks ahead.
Learn more
Enterprise operations
SSO, SCIM, roles, audit logs and data residency for IT.
Learn more
Every module reads
the same work item.
A request, its owner, its clock and its history live in one place — so a hand-off in workflows is capacity in resources and cycle time in analytics, automatically.
Workflow automation
Station
Owner
Time budget
Audit trail
Project management
Project
Owner
Time budget
Team collaboration
Owner
Requester
Audit trail
One work item
Damaged pallet — RTM-2291
Owner
Ilse V. · Rotterdam hub
Station
Review
Time budget
2h · 1h 12m left
Requester
Carrier ops
Project
Q4 claims clean-up
Audit trail
14 events
Coloured dots show which fields each module writes or reads. Sample item.
Five stations.
No dropped work.
Every workflow in Kilter is a line of stations. Each station has an owner, a definition of done and a time budget, so nothing waits without someone knowing.
Station 01 · Trigger
Work arrives.
An email, a form, a CRM stage change or a carrier alert creates an item with its context attached — nothing starts in someone’s inbox.
Sources
Email, forms, API, 30+ integrations
Captured
Requester, context, attachments
Kilter does
De-duplicates and classifies
Built to sit in the middle
of your stack.
Integrations
Context travels with the work.
Requests arrive from email, forms, CRM stages and chat. Results flow back to the tools people already use — without copy and paste.
Two-way sync with CRM and engineering tools
Approvals from Slack and Microsoft Teams
Warehouse exports for your BI stack
Browse integrations
Analytics
Numbers nobody has to compile.
Because the work happens in Kilter, the reporting does too. See where time goes by station, team and hub — updated as work moves.
Median and p85 cycle time by station
SLA margin, not just breach rate
Throughput and load by team
Explore analytics
30+
Integrations in the directory
5
Stations in every workflow
99.95%
Uptime SLA on Enterprise
