§ 00

Kilter for sales teams

Revenue operations

Revenue work

that never waits on an inbox.

Deals stall in approvals, and signed customers wait on onboarding. Kilter connects deal desk, legal review, onboarding and renewals to your CRM so revenue work keeps moving.

Owner

Revenue ops

CRMs

HubSpot · Salesforce

Plan

Growth

§ 00

Kilter for sales teams

Revenue operations

Revenue work

that never waits on an inbox.

Deals stall in approvals, and signed customers wait on onboarding. Kilter connects deal desk, legal review, onboarding and renewals to your CRM so revenue work keeps moving.

Owner

Revenue ops

CRMs

HubSpot · Salesforce

Plan

Growth

§ 00

Kilter for sales teams

Revenue work

that never waits on an inbox.

Deals stall in approvals, and signed customers wait on onboarding. Kilter connects deal desk, legal review, onboarding and renewals to your CRM so revenue work keeps moving.

Owner

Revenue ops

CRMs

HubSpot · Salesforce

Plan

Growth

§ 01

Where it hurts

Sound familiar?

§ 01

Where it hurts

What breaks

at this point.

01

Discount approvals stall deals

Requests sit in a manager’s inbox while the quarter closes.

02

Onboarding starts from scratch

Every signed deal kicks off a new email chain.

03

Renewals are remembered, not planned

Risk shows up when the customer has already decided.

03

Renewals are remembered, not planned

Risk shows up when the customer has already decided.

§ 02

Deal to renewal

Six stages, one line

§ 02

Deal to renewal

From signed quote to renewal,

without the gaps.

Kilter picks up where the CRM stops: approvals, signatures, onboarding and adoption run on the same line, with an owner and an SLA at every stage.

01

Quote

Owner

Sales

System

CRM

SLA

4h

02

Approval

Owner

Deal desk

System

Kilter

SLA

1d

03

Signature

Owner

Legal

System

Kilter

SLA

2d

04

Onboarding

Owner

CSM

System

Kilter

SLA

14d

05

Adoption

Owner

CSM

System

Kilter

SLA

90d

06

Renewal

Owner

Account team

System

CRM

SLA

120d out

§ 03

How Kilter helps

In practice

§ 03

How Kilter helps

What changes

in the first month.

Deal desk

Approvals at the speed of the deal.

Discounts, non-standard terms and legal review route by threshold, in parallel, with approvers acting from Slack or Teams.

Threshold-based approval chains

Legal and finance in parallel

Status written back to the CRM

Oxbow Ops

Workflows

/

Shipment exceptions

Search or jump to…

⌘K

Live

IV

JK

MS

Overview

Inbox

12

Workflows

Projects

Analytics

Team

Integrations

Saved views

Overdue · all hubs

My approvals

Rotterdam intake

Shipment exceptions

Live · v14

Edited 12m ago by Teo

Test run

Publish changes

Trigger

Email or carrier alert

instant

Assign

By lane, hub, severity

SLA 15m

Process

Resolve with carrier

SLA 4h

Review

Hub lead approves

SLA 2h

Complete

Notify the customer

auto

If claim value > €10,000

→ Finance review (SLA 1d)

In flight

63

Breaching soon

4

Median time

2.6d

Auto-routed

88%

Station

Review

Owner

Hub lead (rota)

Time budget

2 hours

On breach

Escalate to Ops manager

Delegation

Allowed · named deputy

Definition of done

Damage photos attached

Carrier liability confirmed

Customer update drafted

Require reason on reject

Oxbow Ops

Live

Shipment exceptions

Live · v14

Trigger

Email or carrier alert

instant

Assign

By lane, hub, severity

SLA 15m

Process

Resolve with carrier

SLA 4h

Review

Hub lead approves

SLA 2h

Complete

Notify the customer

auto

Oxbow Ops

Projects

/

Q4 Hub expansion

Search or jump to…

⌘K

Live

IV

JK

MS

Overview

Inbox

12

Workflows

Projects

Analytics

Team

Integrations

Saved views

Overdue · all hubs

My approvals

Rotterdam intake

Q4 hub expansion — Duisburg

On track

62% complete

Owner: Lars B. · Due 4 Dec

Timeline

Board

Files

W40

W41

W42

W43

W44

W45

W46

W47

W48

W49

LB

Site lease & permits

Done

MS

Racking install

70%

JK

WMS configuration

Planned

NH

Hire 24 operatives

45%

IV

Carrier onboarding

Planned

LB

Go-live readiness review

Dependencies

3 open

Racking install

blocks

WMS configuration

Hire 24 operatives

blocks

Go-live review

Carrier onboarding

waits on

Racking install

Latest update

Lars B. · 2h

Racking delivery moved forward a week; WMS config can start Monday. Hiring is two roles behind plan — pulling in the agency shortlist.

Oxbow Ops

Live

Q4 hub expansion — Duisburg

On track

62% complete

Owner: Lars B. · Due 4 Dec

Site lease & permits

Done

Racking install

70%

WMS configuration

Planned

Hire 24 operatives

45%

Carrier onboarding

Planned

Go-live readiness review

Onboarding

From signature to first value, on rails.

A closed-won stage starts the onboarding line automatically, with owners, budgets and customer-facing updates.

CRM stage triggers

Customer status updates

Time-to-value reporting

§ 04

Playbook

Your first 90 days

§ 04

Playbook

A plan you can start

on Monday.

01

Connect your CRM

HubSpot or Salesforce, two-way.

Day 1

02

Move deal desk approvals

Thresholds remove most approvals entirely.

Week 1

03

Automate onboarding kick-off

Closed-won starts the line.

Week 2

04

Add renewals

Start the renewal line 120 days out.

Month 2

§ 05

Results

Illustrative · demonstration customers

§ 05

Results

4 days

Month-end close (Mesa Ledger, fictional)

212

Approvals routed each month

100%

Decisions with an audit trail

100%

Decisions with an audit trail

Mesa Ledger — customer story photograph

Customer story

Mesa Ledger

I used to spend day one of the close building a picture of where we were. Now I open the dashboard and start fixing what’s late.

Marcus Bell · Controller

4 days

Month-end close, down from 9

Recommended plan

Growth

CRM integrations, approvals and onboarding workflows with SLA tracking.

From $44 / user / month, billed annually

Questions

from teams like yours.

Ask us anything

§ Next step

Put your operation

back in kilter.

Book a 30-minute walkthrough on your own workflows, or start a 14-day trial with every Growth feature.

§ Next step

Put your operation

back in kilter.

Book a 30-minute walkthrough on your own workflows, or start a 14-day trial with every Growth feature.

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