Kilter is the operations workspace that connects intake, hand-offs, approvals and reporting — so every team can see where work stands and nobody has to chase it.
14-day trial · no card required
SOC 2 Type II · SSO & SCIM
30+ integrations in the directory
Fig. 1 — Operations overview. ① Live SLA health · ② Work that needs a decision · ③ Load across the team.
Sample data
Running operations at
Demonstration customers — names are fictional.
OXBOW
Pellam
MESA/LEDGER
corvid
Teller & Hart
SALTMARSH
Work rarely fails inside a team.
It fails between them.
Most operational delay isn’t slow people. It’s the email nobody owns, the tracker that’s a day old and the approval waiting in someone’s DMs. Kilter is built for that gap — the space between teams where work quietly waits.
Why we built Kilter
SALES
Deal signed
Oxbow · today
Kick-off promised
“Monday at the latest”
THE GAP
Re: re: kick-off?
tracker_v7.xlsx
“Who owns this?”
OPERATIONS
No request yet
nothing in the queue
Capacity unknown
planned last month
With Kilter: one owner · one clock · one record
01
One owner at a time
Every item has exactly one accountable person at each station. Hand-offs are accepted, not assumed.
02
A clock everyone can see
Time budgets on every station turn “where is it?” into a number the whole team can read.
03
A record that writes itself
Decisions, comments and changes are logged as the work moves — no status meeting required.
One workspace for the work
between your teams.
Requests, projects, people and numbers live in one model — so a hand-off in one team shows up as capacity in another and as cycle time in the report.
Tour the platform
Every request moves
along the same line.
Five stations, one owner at a time, and a clock everyone can see. Model any recurring process — shipment exceptions, supplier onboarding, month-end close — as a route work can’t fall off.
Select a station to see what happens there.
Station 01 · Trigger
Work arrives.
An email, a form, a CRM stage change or a carrier alert creates an item with its context attached — nothing starts in someone’s inbox.
Sources
Email, forms, API, 30+ integrations
Captured
Requester, context, attachments
Kilter does
De-duplicates and classifies
Built for the way operations
actually work.
Workflow automation
Automate the hand-offs. Keep the judgement.
Routing, reminders, escalations and records happen on their own. Decisions stay with the people accountable for them — with the context to make them quickly.
Owners assigned by rules, not by whoever reads the inbox first
Time budgets and escalation on every station
An audit trail written as the work happens
Explore workflow automation
Project management
Every project, in one view.
Timelines, owners and dependencies that update themselves as the workflows behind them move.
Site lease & permits
Racking install
WMS configuration
Hire 24 operatives
Resource management
Know who’s stretched — before they are.
8-week committed load · amber ≥ 85%
Business analytics
Reports that write themselves.
2.6d
Median cycle time, measured from the work — not from a spreadsheet someone updates on Fridays.
Enterprise operations
Permissions that match your org chart.
Roles, approval rights and data access follow your structure — with SSO, SCIM and a full audit log underneath.
Admin
Manage
Approve
Report
Ops manager
Approve
Edit workflows
Report
Hub lead
Approve
Assign
Contributor
Work items
Team collaboration
Hand-offs that land.
JK
Broker confirmed — docs by 15:00.
IV
Thanks. Accepting the hand-off.
Operational insights
Where your work actually waits.
38%
of cycle time is spent waiting at Assign
Fri
Hamburg SLA breaches cluster on Friday afternoons
11 h
saved this week by the new branch rule
Insights shown are sample output.
Fits the stack
you already run.
Kilter connects to the chat, docs, CRM, engineering and identity tools your teams already use, so work and context travel together.
Communication
03
Knowledge
03
CRM & Support
04
Engineering
03
Data
02
Identity & Automation
02
Browse the directory
Kilter is fictional; listings demonstrate how to present your own integrations.
Measured where it matters:
in the work itself.
All customer stories
Featured story
Oxbow Freight
For the first time, the morning stand-up starts with the exceptions that need a decision instead of a hunt for which ones exist.
Ilse Verhoeven
Director of Operations, Oxbow Freight
−41%
Exception resolution time
18 hrs
Saved per coordinator each month
99.2%
SLA attainment, up from 93%
−38%
Median cycle time after 90 days
4.1 h
Saved per person, every week
96.8%
SLA attainment across hubs
Median outcomes across the demonstration stories above — illustrative figures for template purposes.
We no longer find out that a plant missed a change when the part arrives at the line.
Giulia Ferraro
Head of Engineering Operations, Corvid Robotics
We finally plan from what people are actually doing, not what we remember them doing.
Amara Nwosu
Head of Delivery, Teller & Hart
Suppliers tell us we’re the easiest customer to set up with. Two years ago we were the hardest.
Daniel Reyes
VP Procurement, Saltmarsh Foods
Simple pricing
that scales with your teams.
Compare every feature
Sample pricing for demonstration · USD · excl. tax
Starter
For small teams putting their first processes on rails.
$25
per user / month
billed monthly
Up to 25 users
Unlimited workflows and projects
Boards, timelines and checklists
Slack, Google Workspace and Notion
Email support
Growth
Most teams start here
For companies running several teams on shared processes.
$55
per user / month
billed monthly
Everything in Starter
Branching, SLAs and escalations
Capacity planning and heatmaps
Cycle-time and SLA-margin analytics
CRM and engineering integrations
Priority support
Enterprise
For organisations with governance, security and scale needs.
Custom
annual agreement
volume pricing
Everything in Growth
SSO, SCIM and audit-log export
Data residency in the EU or US
Advanced roles and approval policies
Dedicated success manager
99.95% uptime SLA
Security IT signs off
the first time.
Kilter is built for organisations where process data is sensitive: access follows your identity provider, every change is logged and data stays in the region you choose.
Read about security
SOC 2 Type II
Annual audit; report available under NDA.
Encryption everywhere
AES-256 at rest, TLS 1.3 in transit.
SAML SSO & SCIM
Okta, Entra ID and Google Workspace.
Audit log export
Every change, streamed to your SIEM.
Data residency
Host workspaces in the EU or US.
99.95% uptime SLA
Status page and incident history.
Questions,
answered.
Can’t find what you need? Our team replies to every message within one business day.
Notes for people
who run operations.
All articles
