What breaks
at this point.
01
Every team runs it differently
The same request takes three days in one office and three weeks in another.
02
New managers inherit chaos
Onboarding a manager means learning undocumented habits.
Standardise the line,
keep the local steps.
Lock the stations every site must follow and let hubs add the steps their market needs — visible, reported and easy to remove.
Standard line
Locked by ops
Trigger
Assign
Process
Review
Complete
Rotterdam
No local steps
Trigger
Assign
Process
Review
Complete
Hamburg
+ customs check
Trigger
Assign
Customs check
Review
Complete
Antwerp
+ translation step
Trigger
Assign
Process
Translation
Complete
Locked stations stay identical everywhere; local stations are visible to admins and reported separately.
What changes
in the first month.
Standards
Shared lines, local variations.
Define the standard process once and let teams add local stations where they genuinely need them. Variations stay visible.
Workflow templates with locked stations
Team-level variations
Change history for every version
Capacity
Plan hiring from real load.
Capacity views show which teams are stretched before it shows up as missed SLAs — so you hire for the bottleneck, not the loudest request.
Eight-week capacity heatmap
Four-week forecasts
Utilisation by team
A plan you can start
on Monday.
01
Pick the process with the most variation
Compare how two teams run it today.
Weeks 1–2
02
Agree the standard line
Lock the stations that must be the same everywhere.
Week 3
03
Roll out team by team
One team per week, measured against the baseline.
Weeks 4–8
04
Run the weekly ops review from Kilter
Retire the Friday spreadsheet.
Week 8 onwards
+14 pts
Billable utilisation (Teller & Hart, fictional)
92%
Four-week forecast accuracy
Customer story
Teller & Hart
We finally plan from what people are actually doing, not what we remember them doing.
Amara Nwosu · Head of Delivery
+14 pts
Billable utilisation in two quarters
Recommended plan
Growth
Branching, SLAs, capacity planning and analytics for companies running several teams on shared processes.
From $44 / user / month, billed annually
Questions
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